
1. Apply Communication Skills
ISCED Unit Code: 0031 441 01A
TVET CDACC Code: IT/OS/ICTA/BC/01/5/MA
meet your facilitator
2. Contact Information
Trainer: Mr. Nickson Kiprono
Email: Nicksonkipro@gmail.com
Phone: 0723675374
3. Unit Description
This unit covers the competencies required to apply communication skills across various workplace contexts. It includes communication channels, written communication, non-verbal communication, oral communication, and group communication.
4. Elements and Performance Criteria
4.1 Apply communication channels
• Identify and apply specific channels as per workplace requirements
• Address challenges according to operational standards
• Evaluate channels to meet workplace needs
4.2 Apply written communication skills
• Identify and apply types of written communication
• Implement written communication needs
• Analyze, evaluate, and revise guidelines
4.3 Apply non-verbal communication skills
• Identify and apply non-verbal techniques
• Model techniques to enhance inclusivity
4.4 Apply oral communication skills
• Identify and establish types and pathways
• Review and maintain oral communication standards
4.5 Apply group communication skills
• Apply group strategies
• Organize groups
• Use questioning, listening, and non-verbal techniques
• Identify and address group communication challenges
5. Range of Application
5.1 Communication strategies may include language switch, comprehension check, repetition, confirmation, paraphrasing, clarification, translation, restructuring, generalization
5.2 Effective group interaction may include active listening, appropriate behavior, cultural relevance, expressing perspectives and ideologies
5.3 Situations may include rapport building, eliciting information, resolving issues, developing action plans
6. Required Skills and Knowledge
6.1 Required Skills: active listening, interpretation, negotiation, writing, oral skills, creative and critical thinking, decision making, analytical, innovation, conflict resolution, leadership, problem solving, management, organizational, teamwork
6.2 Required Knowledge: communication process, group dynamics, leadership styles, communication strategies, effective communication principles, turn-taking, conflict resolution, work planning and organization, company policies and procedures, workplace rights, hygiene, accountability, problem-solving
7. Evidence Guide
7.1 Critical Aspects of Competency: apply communication channels, written and non-verbal strategies, oral pathways, and group strategies
7.2 Resource Implications: access to workplace or simulated environment, relevant resources
7.3 Methods of Assessment: observation, oral/written tests, interviews, portfolios, third-party reports, practical projects
7.4 Context of Assessment: on-the-job or simulated environments
7.5 Guidance: holistic assessment recommended with related units
8. Objectives
This unit aims to equip learners with the competencies required to effectively apply communication skills in a workplace setting. The focus is on identifying and using appropriate communication channels, applying written, non-verbal, oral, and group communication techniques, enhancing inclusivity and clarity in workplace interactions, and addressing communication challenges.
9. Requirements
To successfully undertake this unit, learners should demonstrate basic literacy and interpersonal skills, willingness to engage in group activities and discussions, and the ability to reflect on communication practices and adapt to workplace standards.
10. Assignment and Grading
Assessment will be based on observation, oral and written assessments, portfolio of evidence, interviews, third-party reports, and practical projects. Grading will consider application of communication channels, effectiveness in written and oral communication, use of non-verbal cues and group strategies, and ability to identify and resolve communication challenges.
- Teacher: nickson kiprono

